Refund policy
Free Lifetime Repair
To make our clothing last long, we offer a free lifetime repair on garment stitching and issues that may occur as a result of fair wear and tear. To obtain a free repair on your garment, please email hello@limitedcollective.com to kick off a free repair process.
We will not provide free repair on garments that:
- you misused the product or service in a way that contributed to the problem
- you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted
- a problem with a service was completely outside of the business’ control.
Zero Waste Fee
Our clothing is made-to-order, just for you and no one else. Should you decide to return your order, we charge a small Zero Waste Fee ($50 per item) which will be deducted from your refund. We charge this fee because we don’t build inventory into our up front pricing, therefore offering you the lowest pricing possible for made-to-order clothing. Your Zero Waste Fee will help us reduce the impact of excess stock on the environment.
We imagine a future without over-production and environmentally devastating waste by not holding inventory.
Made to Order (custom designs)
Made to order purchases with no customisations can be returned for a refund or *store credit, however, please note any rush order fees will not be refunded/credited.
All custom orders are final sales. No credit notes, refunds or exchanges will be issued. You have the choice of either a 50% or 33% deposit is required when placing a custom order and is non-refundable.
This deposit is non-refundable because by entering this contract you are securing a particular custom made to order design by a specific date, where we will be purchasing the material required and we will be maintaining resources from now until then so that we are able to fulfil our obligations at that time. We consider the non-refundable deposit to be a reasonable estimate of the costs associated with maintaining this order.
Customisations are optional extras during the 'Made to Order process' and are an additional cost. These include but are not limited to custom sizes, custom colours, extra length, bra suitable, sleeve changes, skirt changes, zipper changes, lining changes and additional belts.
Returns must be received within 30 days of delivery.
Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged and resalable condition, with the DO NOT REMOVE tag still attached in the same place as originally sent.
Fabric swatches and Outlet orders are FINAL SALE.
The garment will be considered as faulty and a refund will be accepted under the following guidelines:
- The garment must be in its original packaging with all tags attached
- The garment must be unworn, unwashed and untampered with
- The garment will be assessed by our experienced staff in order to be deemed as faulty, and must be considered a fabric or manufacturing fault.
To start a return, you can contact us at hello@limitedcollective.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@limitedcollective.com.
Situations where free repair, replace or refund is not provided
We are unfortunately not able to provide you a free repair, replacement or refund if:
- you simply changed your mind
- you misused the product or service in a way that contributed to the problem
- you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted
- a problem with a service was completely outside of the business’ control.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notification
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Are there any items excluded from the returns policy?
The only items excluded from our returns policy are sample items, all sample items are considered final sale. Items purchased using a promo code or an email offer are not considered sale items and follow our regular returns policy.
What is store credit and how do I use my store credit?
A Store Credit is a dollar amount that is available for you to use towards a future purchase through limited collective.com. It is generally generated from returning a customised style or bridal style.
When you are ready to redeem your Store Credit, please contact us at hello@limitedcollective.com with your new order! Please note that a store credit cannot be transferred to another person or account and may not be purchased.
Store Credit has no expiry.
When will I receive my refund?
Once we receive your package, your refund will be processed within 12-15 business days. You will be notified by email once the refund has been processed.